We are looking for inquisitive and committed people. People looking to grow, but most importantly, to improve the surrounding environment. Are you one of them? Then this vacancy is for you!
What your day to day life will look like...
The Commercial team is responsible for developing all the commercial tools that CaixaBank employees use in their interactions with customers.
In this area, we have different products, like the main customer information system (Customer Record), which offers cross-sectional services to many of CaixaBank’s systems, the QlikSense data analysis system for the commercial network (called My Sales), the management of campaigns for the Obra Social of CaixaBank, the Salesforce CRM for the relationship with customer (called My Customers) and the entire NPS customer experience management and measurement (with LimeSurvey and Close The Loop in NRT).
And the project?
At CaixaBank Tech, we are committed to using the latest tools and technologies, which is why years ago we decided to go with Salesforce as a CRM to manage all our customer interactions. It is currently the main tool used daily in our branches, with more than 20,000 users accessing it every day.
What will your duties be?
- Projects with an omnichannel vision, with co-responsibilities with multiple marketing channels
- Establish cross-organisation projects with a high degree of integration with different technological platforms and the integration and use of financial services and the insurance service.
- Participate in establishing disruptive solutions that link the banking business with technology.
- Take charge of end-to-end projects involving the applications that provide the CRM (Customer Relationship Management) service of CaixaBank using Salesforce technology, focused and targeted CRM for Retail, Private Banking,
- Business and International.
- OpenNow Architecture. Scaling applications, appification and use of microservices
- Implementing data quality rules and controls, as well as their monitoring and follow-up via the corresponding control panels and dashboards
- Follow up and testing before pushing out new software.
- Ongoing improvement with the optimisation of applicative processes and the detection of inefficiencies
- Actively collaborate with different teams, internal and external, that are involved in the various projects you are responsible for Collaborate and work with the different teams involved in the global/entity technology strategy.
If you are passionate about...
- Designing projects focussed on practical application and collaborating on complex, large-scale implementations with many related fields.
- Leading and making decisions related to the comprehensive end-to-end project and its progress.
- Defining realistic metrics focussed on measuring the progress of developments and the service yield, recognising the associated costs.
- Designing defined solutions with all the implicated stakeholders.
- Identifying the technical risks and offering mitigation strategies.
Key skills and requirements:
- Degree in Computer Science or Telecommunications, Mathematics, Physics or the like.
- Medium level of written and spoken English.
- Experience in similar positions. Particularly in a financial or insurance institution.
- Experience in agile methodologies (Scrum, Kanban similar) and management tools (Clarity PPM, Confluence, Picnic…) a plus.
- Experience in Qliksense technology, data modelling, Kafka, Salesforce, APIs,…
- Learn about code standards.
- Ability to work in a team.
- Ability to adapt to the needs of the project or customer, and manage pressure.
- Communicate and listen actively, understanding while allowing colleagues to express themselves.
- Know the techniques for scaling processes, high availability and load sharing to appropriately manage the evolution of the projects.
- Ability to design a short- (3 months) and medium-term (6-9 months) strategy for the projects you manage.
- Knowledge of programming languages and DB management a plus.
You deserve it
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Your way_ Find the work-life balance you need with our hybrid working model. Up to 60% remote working depending on the project. 🤩
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Rest_ You can have 27 days’ holiday a year with the option of choosing the best times of the year for you.
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Be Tech, be healthy_ No more excuses. Take advantage of our Well-being programme. You can enjoy discounts in gyms, branch physio service, sporting tournaments, fruit, etc. 🏋️♀️♀️👨⚕
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Grow_ Our DNA [No Limits 🚀, Tech4u 💻 y One Committed Team 💪] exists so that you can develop all your technical potential using our training and initiatives. Always stay up to date and learn from a team that you will guide in all your endeavours.
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Working here pays_ Get more from your salary with the Flexible Remuneration Programme and take advantage of the financial advantages of working for a banking group.
