We are looking for inquisitive and committed people. People looking to grow, but most importantly, to improve the surrounding environment. Are you one of them? Then this vacancy is for you!
What your day to day life will look like...
The Commercial team is responsible for designing all the commercial tools used by CaixaBank employees in their interactions with customers.
There are several systems in this area, like the primary customer information system (Client File), which offers wide-ranging services for many of CaixaBank’s system, the omnichannel product Catalogue, as well as systems for managing campaigns, for CaixaBank’s social works, the customer omni-experience, where we develop customer relations solutions (CRM using Salesforce technology and called My Customers), the data analysis system for the commercial network (My Sales, using QlikSense technology), and all the management and measurement of the NPS customer experience (such as LimeSurvey questionnaires and the NRT Close the Loop).
In the product catalogue, we focus on providing tools to several group companies and business managers so they can define and shape their financial products, and subsequently offer them through multiple service channels to facilitate their contracting.
- Projects with an omnichannel vision, with co-responsibilities with multiple marketing channels
- Establishing cross-organisation projects with a high degree of integration with different technological platforms and the integration and use of financial services and the insurance service
- Participating in establishing disruptive solutions that link the banking business with technology
- OpenNow Architecture. Scaling applications, appification and use of microservices
- Implementing data quality rules and controls, as well as their monitoring and follow-up via the corresponding control panels and dashboards
- Constant improvement in the optimisation of software processes and detection of inefficiencies.
If you are passionate about...
- Designing projects focussed on practical application and collaborating on complex, large-scale implementations with many related fields.
- Defining realistic metrics focussed on measuring the progress of developments and the service yield, recognising the associated costs.
- Design defined solutions with all the implicated stakeholders.
- Identify technical risks and provide mitigation strategies.
Key skills and requirements:
- Degree in computer science or mathematics.
- Medium level of written and spoken English.
- Previous experience working with agile methodologies (Scrum, Kanban or similar) and management tools (Clarity PPM, Confluence, Jira…) is a plus.
- Experience of 3 years in similar jobs in a financial or insurance institution.
- Learn about code standards.
- Ability to adapt to the needs of the project or customer, and manage pressure.
- Communicate and listen actively, understanding while allowing colleagues to express themselves.
- Know the techniques for scaling processes, high availability and load sharing to appropriately manage the evolution of the projects.
You deserve it
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Your way_ Find the work-life balance you need with our hybrid working model. Up to 60% remote working depending on the project. 🤩
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Rest_ You can have 27 days’ holiday a year with the option of choosing the best times of the year for you.
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Be Tech, be healthy_ No more excuses. Take advantage of our Well-being programme. You can enjoy discounts in gyms, branch physio service, sporting tournaments, fruit, etc. 🏋️♀️♀️👨⚕
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Grow_ Our DNA [No Limits 🚀, Tech4u 💻 y One Committed Team 💪] exists so that you can develop all your technical potential using our training and initiatives. Always stay up to date and learn from a team that you will guide in all your endeavours.
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Working here pays_ Get more from your salary with the Flexible Remuneration Programme and take advantage of the financial advantages of working for a banking group.
